90 days. No questions. Full money back.
We’re so confident your dog will love Moose that we’ll refund every penny if they don’t — open package, used wraps, and all. No forms. No return shipping. No runaround.
“Doesn’t matter if the package is open. Doesn’t matter how much you’ve used. If your pet doesn’t love it, you don’t pay for it. Simple.”
— The Moose Treats Team
Why We Do This
Because we built Moose for the hard cases.
We didn’t design Moose for dogs that already take pills without a fight. We built it for the suspicious ones, the stubborn ones, the ones that sniff out every trick you’ve tried.
That means we know sometimes it takes a couple tries to find the right flavor, the right amount, the right routine. We’d rather give you the time and space to figure that out — at zero risk — than have you give up on a product that might just need one more attempt.
And if it genuinely doesn’t work for your dog? No hard feelings. Seriously. You get your money back and we get valuable feedback. Everyone moves on.
The Process
Getting your refund takes about two minutes.
Email us within 90 days
Send a message to Support@MooseTreats.com with your order number. That’s the only thing we need.
Tell us it didn’t work
No explanation required. “My dog didn’t like it” is more than enough. We won’t ask why, what you tried, or whether the bag is open.
Get your money back
Full refund to your original payment method within 3–5 business days. No restocking fee, no return shipping, no hassle.
Support@MooseTreats.com • We respond within one business day
Coverage
What’s covered. (Spoiler: everything.)
Open packages
Used some wraps and decided it’s not the right fit? Covered. We don’t need the packaging back.
Any flavor
Peanut butter, cheesy cheddar, smoky bacon, roasted chicken — all four flavors are fully covered.
Full 90 days
Not 30. Not 60. A full 90 days from delivery to give your dog a real chance to adjust.
Full purchase price
Every dollar you spent — including the 4-pack — comes back. No partial refunds, no restocking fees.
No return shipping
Keep the product. We’re not going to ask you to box it up and pay to send it back.
No explanation needed
“It didn’t work” is all you have to say. We won’t interrogate you or make you jump through hoops.
FAQ
Refund questions, answered.
Does the package need to be sealed?
No. Open it, use half of it, decide it’s not for your dog — you’re still fully covered. We trust you.
What counts as “90 days”?
90 days from the date your order was delivered. Check your shipping confirmation for the delivery date.
Do I need to ship anything back?
Nope. Keep it, toss it, donate it — we don’t need it returned. Just email us and we’ll process the refund.
What if I bought the 4-Pack?
The full purchase price is refunded regardless of which product or how much you’ve used. The guarantee covers your entire order.
How long does the refund take to appear?
We process refunds within one business day of your request. It typically appears on your statement within 3–5 business days after that.
Can I exchange for a different flavor instead?
Absolutely. If you want to try another flavor before requesting a refund, just say so in your email and we’ll send a replacement.
We built a 90-day guarantee because we’re genuinely confident Moose will become part of your routine. Not because we had to. Because we wanted to.
Moose Treats, founded 2019
Risk-Free
Try Moose for 90 days.
Zero risk. Zero fine print.
If your dog doesn’t love it, email us. That’s the whole policy.